Telecom
Seamless Experiences to Stay Connected with Your Customers
Attract new subscribers, win back lost subscribers, build lasting loyalty, and maximize profitability
Driving Growth and Customer Loyalty
By leveraging cutting-edge technologies and data-driven strategies, we help TELCOs enhance customer journeys, optimize marketing efforts, and ultimately drive growth across key areas like acquisition, retention, revenue, and cost efficiency.
Our advanced solutions empower you to:
Enhance touchpoints with AI, MarTech, Chatbots, & digital solutions
Increase CLV by reacting to micro-moments in their journey
Set up intuitive interfaces - self-service & telephone account mgmt.
Customize product bundles (deals, recharges, top ups, subscriptions)
Engage customers online/in-store with consistent messaging
Target high-value segments with effective campaigns, maximizing ROI
Predict and retain at-risk subscribers with churn models
Enable faster issue resolution with Gen AI-powered solutions
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Consulting & Advisory
Develop a data activation strategy to unlock customer insights for personalized services and targeted marketing.
Craft a customized digital impact roadmap defining telecom goals, initiatives and a clear path to success.
Leverage emerging technologies like IoT and 5G with telecom market insights for smarter decisions.
Optimize marketing technology stacks to reduce costs, eliminate redundancies, and improve campaign effectiveness.
Enablement
Deliver exceptional telecom services and enhance customer engagement through cutting-edge technology implementation.
Integrate MarTech with marketing automation, analytics, and network monitoring systems while connecting online and offline touchpoints for a seamless customer journey.
Build an open API ecosystem and modernize customer platforms like websites and mobile apps to improve engagement and conversions.
Consolidate underutilized tools, bring key functions in-house, and optimize cloud resources for scalability and cost savings.
Operations
Manage your marketing and customer-facing operations to improve experience and reduce operational efficiency.
Unify customer data from billing, call records, and other sources to create a 360-degree customer view and identify pain points across digital channels.
Orchestrate personalized communication across SMS, email, and apps, enabling real-time campaigns based on subscriber behavior and preferences.
Use dynamic content and targeted ads to capture attention, build brand awareness, and drive broadband lead generation.
Managed Services
Manage subscriber data to build a 360-degree view, enabling personalized experiences, targeted marketing, and increased customer satisfaction and loyalty.
Optimize the MarTech stack to improve campaign performance, maximize ROI, and modernize mobile apps and digital services.
Manage content across digital and social platforms to maintain brand consistency and enhance customer experience.
Optimize digital commerce strategy and operations to drive sales growth and revenue.
Embracing an Always-On Connectivity Approach
Crafting Customer Loyalty and Driving Revenue
AI and Analytics
Develop GenAI models to predict customer churn and identify at-risk subscribers, enabling targeted retention campaigns and customer journey analysis.
MarTech
Design and optimize Marketing Technology Stack integrating DXP, CDP, CMS, CRM, AI/ML, and campaign tools to streamline subscriber journeys and performance.
Digital Experience
Develop self-service portals for account management, balance top-ups, and troubleshooting; streamline omnichannel interactions and strengthen brand–customer engagement.
Content
Plan content across apps, portals, self-service platforms and social media; manage digital operations for service, promotions, ads and personalized email marketing.
Cloud
Re-architect on-premise telecom applications for cloud deployment, migrating data, applications, and marketing services while managing scalable cloud infrastructure.
Digital Data
Unify customer data from network, billing, loyalty, and CRM to enable targeted marketing and ethical first-party data enrichment.
Digital Engineering
Develop self-service portals, mobile apps and digital touchpoints; streamline onboarding, enhance user experience, proactively monitor and optimize digital ecosystems.
Campaign Services
Develop data-driven lifecycle strategies identifying high-value segments, personalizing offerings, and executing omnichannel campaigns from acquisition to advocacy, increasing ARPU.
Digital Commerce
Develop targeted mobile plans, data packages, bundled services using demographics, usage, and competitors; personalize storefronts and campaigns with relevant promotions.
Innovation
Use GenAI applications for 24/7 support, recommendations, and faster resolution; create Metaverse showrooms for interactive device exploration.
Partners
From the Xerago Trenches
Get a Piece of Our Intellect
What Sets Us Apart?
We are result-oriented and always deliver.
Digital Projects
Personalized Messages
Attributable Revenue
Client Endorsements
"It’s been a pleasure to work with Xerago for the past 3 years. They have been supporting a part of the campaign management module for us wherein they help seamlessly manage 900+ campaigns every week and have been one of our reliable partners."
— Vice President, CLM - A Large Indian OTT Brand
Accelerate Your Telecom Business with Data-Driven Solutions
We help telecoms leverage technology and data insights to boost customer lifetime value, reduce churn and increase revenue.